Technical support for each theme is given directly by the creator of the theme. You'll be given a link to contact their support in a couple places:
- Your confirmation email: Each theme in your confirmation email will have both the download link for your theme, and a "support" link which will connect you directly with the sellers support system or email.
- While logged in to your account go to Purchases > Click the Order # > Get Support
Support for the themes is given for 6 months after you purchase the theme and is specific to questions around functionality, bugs, and basic implementation. Theme creators cannot troubleshoot or give guidance about how other plugins or assets may work (or not) with their themes. Response times may vary depending on availability.
To expedite your support request some common suggestions are:
- Share a link to your website or code (Codepen, JSFiddle, etc. all work well)
- Share any errors
- Share reproduction steps
If you have non-technical questions about a purchase, the license, your account, a promo code, or anything else that doesn't have to do directly with the theme reach out to the Bootstrap Themes team at firstname.lastname@example.org.